Outsource your Call Centre Needs
Affordable, scalable and virtual staffing. 160 hours per agent every month with a 30-day money-back guarantee. Lower your labor costs and grow your revenue with North Carolina's best contact centre partner.
Give us 30 days and we'll open your eyes to lower costs
Many companies avoid outsource staffing fearing lack of control, communication issues, and problems with quality. That's until they discover Mid Atlantic Business Management. We've intentionally built our company to conquer these and other objections.
We are your immediate solution for affordable, scalable and virtual staffing. See how we can help you in B2B lead generation, debt collection, answering services and insurance claims operations. Request your FREE customized Project Manifest today.
Explore What We DoFull-service contact centre & business process outsourcing
From HIPAA-compliant healthcare answering to B2B lead generation and debt recovery, we run the programs that keep your business moving.
Healthcare Call Center
HIPAA-compliant answering services for hospitals, doctors, orthodontists and insurance claims teams.
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Insurance Claims Management
End-to-end claims cycle management with greater accuracy, fraud detection and faster settlements.
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Debt Collection & Recovery
Compliant, empathetic and effective debt recovery that protects your brand and improves cash flow.
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B2B Lead Generation
Omni-channel demand generation, appointment setting and qualified leads to keep your funnel full.
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Legal Answering Service
Never miss a client. 24/7 intake and answering support built for attorneys and law firms.
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Contractor Support
Live answering and scheduling so contractors can win more jobs while staying on-site.
Learn moreEverything you need in an outsourcing partner
Lower Labor Costs
Reduce operational costs by up to 65% per year with skilled, dedicated offshore and onshore teams.
Scalable & Flexible
Ramp resources up or down as your volume changes — full-time, part-time, hourly or per project.
Quality Assured
Rigorous QA, call monitoring and reporting tools give you full transparency into performance.
HIPAA Compliant
100% compliance across healthcare programs, staff and tools to keep patient data secure.
24/7 Availability
Round-the-clock coverage so no call is ever missed, mishandled or left unanswered.
Risk-Free Trial
Give us 30 days. If you are not delighted, our money-back guarantee has you covered.
Transparent outsourcing at highly competitive rates
Choose the model that fits your volume. Dedicated full-time agents start as low as $750 per month.
Full-Time Dedicated
- Dedicated employee (160 hours/month)
- Billed monthly, scale anytime
- Half-resource option (80 hrs/month)
- 30-day money-back guarantee
Hourly Model
- Best for lower call volumes
- Pay only for hours used
- Quick onboarding
- Flexible ramp up or down
Project Pricing
- Cost assessed to your needs
- Ideal for defined scopes
- Milestone-based delivery
- Dedicated project manager
Full-time (160 hrs/month) · Half resource (80 hrs/month) · Hourly · Project pricing available
Trusted by healthcare, insurance and B2B leaders
“Midatlantic transformed our after-hours coverage. Every patient call is answered professionally and our front desk finally has room to breathe.”
“Their claims team cut our processing costs dramatically while improving accuracy. Settlements are faster and our customers are happier.”
“The B2B appointment setting program filled our sales calendar with genuinely qualified meetings. A real extension of our team.”
Ready to lower costs and grow revenue?
Give us 30 days. Fill in the inquiry form and our Client Engagement Team will contact you within 24 hours.