Doctor's Answering Service
Mid Atlantic Business Management helps small to mid-sized practices enhance their professional image, improve customer service, manage workload and convert callers into loyal patients. With our answering services, your incoming calls will be answered immediately by one of our trained agents.
HIPAA Compliant Doctor's Answering Service
A medical answering service is more than someone who takes phone calls when your office is closed. When someone calls after hours and wants an appointment, it can be scheduled by your answering service to fill an open slot. We can also handle patient pre-registration and follow up, so patients spend less time on paperwork and more time getting care.
During office hours, letting your staff offload calls frees them to focus on the people in your waiting and consultation rooms. Our nurse triage support identifies calls that need a certified nurse's expertise and routes them appropriately — all while staying fully HIPAA compliant so your patients' data is 100 percent safe.
What a doctor's answering service can do for you:
Frequently asked questions
Can you schedule appointments in our system?
Yes, we integrate with your scheduling workflow to book, confirm and remind patients of appointments.
Do you offer nurse triage?
We identify triage calls and route them to the appropriate medical expertise per your protocols.
Is patient data secure?
Completely. We are HIPAA compliant across people, process and technology.
Have another question? Call us at
+1 276-622-6222Ready to get started with Doctor's Answering Service?
Fill in our inquiry form and our Client Engagement Team will contact you within 24 hours.