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Location: Dimpaur Nagaland

Job Role, Requirements & Responsibilities.

About The Role: 

We are currently seeking a Customer Support Analyst for a contract opportunity on the team. In this role, you will be responsible for providing customer support, technical support and troubleshooting assistance to customers. You will play a critical role in ensuring customer satisfaction and resolving complex issues in a timely manner.


Responsibilities:

Provide tier I technical support to customers via phone, email, and chat

Identify, troubleshoot, and resolve complex technical issues. Collaborate with a support team to provide seamless customer service experience. Document and track customer issues using the internal ticketing system

Escalate unresolved issues to appropriate internal teams.


You will be taking care of level 01 customer support & complaints. 



Requirements: 

Experienced candidates in a customer support role will be given priority 

Knowledge of Service Now and customer support tools

Strong technical aptitude and ability to quickly learn new technologies

Proven experience in troubleshooting and resolving complex technical issues

Excellent communication and interpersonal skills

Ability to work independently and in a team environment

Bilingual, fluent in English and Spanish preferred.
 



Benefits: 

Training & Development

Health Care Plan

Retirement Plan (PF)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off - 2 week offs 

Cab/transportation facility

Extra Bonus for Spanish speakers

Ready to Get Started?

We are hiring for a US Voice and Non-Voice process. We are looking for fresher and experienced candidates, who want to build their career in the international domain by having excellent communication skills.


Interview Process: 

HR Round

Operation Manager Round

Voice & Accent Assessment


Preferred candidate profile: 

Immediate Joiner

Work From Office mode

Excellent communication skills

Freshers & Experienced both can apply. 



Perks and benefits: 

Cab facility available

2 days rotational week off


Location: Dimapur Nagaland

Email Your Resume
  • For Insurance Companies
  • For Doctors
  • For Hospitals
  • For Orthodontists
  • For Attorneys
  • For Contractors
  • Debt Collection Services
  • Leads on demand
  • Top UCaaS Providers
  • Contact
  • HIPAA Privacy Policy
  • Vision & Mission
  • Policies
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Mid Atlantic Business Management Inc.

Also Trade As :- Midatlantic B2B; 705-14 Keystone Park Drive, Morrisville NC, 27560 USA

+1 (276) 622-6222

Copyright © 2018-2025 Mid Atlantic Business Management Inc - All Rights Reserved.      

Also doing business as: Midatlantic B2B

“North Carolina’s Best” Contact Centre Outsourcing solutions!

  • Outsourcing made easy & affordable; Full-time Dedicate Employees who will be assigned to your project (160 hours per month) and you will be billed on a monthly basis, We provide Trial services as low as at $05.00/hour.
  • Best fit for Claims Handling, Call Centre needs, Answering Services & Debt collections.
  • You pay only $750.00 (USD) for a dedicated resource for 160 hours. 

BOOK DEMO FOR FREE

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