Location: Dimpaur Nagaland

About The Role: 

We are currently seeking a Customer Support Analyst for a contract opportunity on the team. In this role, you will be responsible for providing customer support, technical support and troubleshooting assistance to customers. You will play a critical role in ensuring customer satisfaction and resolving complex issues in a timely manner.

Responsibilities:

Provide tier I technical support to customers via phone, email, and chat

Identify, troubleshoot, and resolve complex technical issues. Collaborate with a support team to provide seamless customer service experience. Document and track customer issues using the internal ticketing system

Escalate unresolved issues to appropriate internal teams.

You will be taking care of level 01 customer support & complaints. 

Requirements: 

Experienced candidates in a customer support role will be given priority 

Knowledge of Service Now and customer support tools

Strong technical aptitude and ability to quickly learn new technologies

Proven experience in troubleshooting and resolving complex technical issues

Excellent communication and interpersonal skills

Ability to work independently and in a team environment

Bilingual, fluent in English and Spanish preferred.
 

Benefits: 

Training & Development

Health Care Plan

Retirement Plan (PF)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off - 2 week offs 

Cab/transportation facility

Extra Bonus for Spanish speakers