Location: Dimpaur Nagaland

Description: 

As a Back Office Services Specialist, you will play a crucial role in supporting the efficient operations of our organization by handling various administrative and operational tasks. Your responsibilities will encompass a range of back-office functions, ensuring smooth and organized workflows that contribute to the overall success of the company.

Knowledge, Skills & Abilities: 

Good written and interpersonal skills.

Strong customer service skills.

Good analytical and organization skills.

Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases.

Must possess keyboarding skills of 30 wpm and 10-key touch.

Ability to work in a team environment and be open to change.

Multi-tasking capabilities; ability to think logically and time management organized, flexible, and goal-oriented.

Ability to establish and maintain effective working relationships with others.

Must be able to maintain a composed and customer-centric tone, skillfully navigating conversations with a reassuring and empathetic approach to ensure an outstanding customer service experience.

Must be able to maintain confidentiality.

Requirements: 

High School diploma or GED equivalent from an accredited institution.

Must be detail-oriented and have strong communication skills

Previous experience in customer service or a related field is preferred.

Work experience in a call-center environment is preferred.

Proficient computer skills and the ability to learn new software quickly

Strong organizational skills and attention to detail.